This agreement was last modified on 02.01.2025.
Please read carefully all our terms and conditions, especially the Catering Terms and Conditions and Allergen Disclaimer .
We intend to rely on these terms and conditions and it`s compulsory for us as a supplier and for you as a consumer to do so.
1.Changes to these terms and conditions.
We may update these terms and conditions at any time, including for legal or regulatory reasons, by amending this page. . Please check this page from time to time to take notice of any changes we make, as they are binding on you. You are responsible for ensuring that all persons who use your internet connection to access the site are aware of (and comply with) these terms and conditions.
Which laws apply to these terms and conditions and where you may bring legal proceedings. These terms and conditions, their subject matter and formation (and any contractual or non-contractual dispute) are governed by English law. If you are a consumer, you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you are not a consumer, you agree that the English courts shall have exclusive jurisdiction in any dispute.
2.Terms and conditions relating to the use of the Fan Thai Sticks site only
2.1 the fan thai sticks site. In these site terms, site shall mean the software owned, operated and provided by fan thai sticks which can be used on android and apple devices, together with its content, any upgrades and any other software or documentation which enables the use of the site.
2.2 Why you should read the site terms. By downloading, using or registering for the site you agree to be bound by these terms and conditions, including without limitation these site terms. Please review these site terms carefully before accepting them or downloading or using the site. If you do not accept these site terms in full, we will not license the site to you and you must not download, install or use the site. You must cancel any download now or if already installed, uninstall the site.
2.3 Your right to use the site. We grant you the right, and a non-transferable license, to use the site for your personal use in accordance with these site terms (and any rules applied by your site store provider). You may not use the site for commercial purposes. The site is made available to you free of charge.
2.4 Updating or amending the site. We have the right to update or amend the site at any time. If we update the site, you may not be able to use the site until you have downloaded the latest version of the site and accepted any new terms. You should delete the site from your device when any subsequent version of the site is issued. We will not be responsible for any losses you suffer because you have failed to download or use the most recent version of the site. By way of example, if you use an older version of the site, we may not receive an order you place, or you may not be able to collect or redeem points. In such circumstances we will not be responsible for your losses.
2.5 You must have permission to use the site. We will assume that you have obtained permission from the owners of the mobile telephone or handheld devices that are controlled, but not owned, by you and to download or stream a copy of the site onto your device. You accept responsibility for using the site whether or not used on a device owned by you. If you are not the bill payer for the mobile telephone or handheld device being used to access the site, you must have permission from the bill payer for using the site.
2.6 Your mobile network provider. You acknowledge that the terms of agreement with your mobile network provider will continue to apply when using the site. As a result, you may be charged by your mobile network provider for access to network connection services when accessing the site. You accept responsibility for any such charges that arise.
2.7 System requirements. In order to use the site, you are required to have internet access and a compatible mobile telephone or handheld device (apple ios devices running ios 6.1 or above; android os devices running android os 3.2 or above; language: english).
2.8 Immediate use of the site. You confirm that by accepting these site terms and downloading the site, you consent to the immediate performance of the contract concluded under these site terms and acknowledge that you will lose your right to cancel once the download or streaming of the digital content has begun. This does not affect your rights to remove the site from your device if you decide that you do not wish to use it.
Please note that if you use the site to access https://www.Fanthaisticks.Co.Uk, this site has its own terms and conditions, privacy policy and cookies policy which you should review carefully.
2.9 For use in the UK only. The site may not be accessible in some countries and the ability to download or use the site may be impaired or restricted if you are using a roaming network abroad. Your information and location. The site’s services are based on your location and other information we hold about you. If you wish to turn off the location services, please change the relevant settings on your device. For further details of how we use your information please visit www.fanthaisticks.co.uk
Our right to suspend or terminate your use of the site. We may suspend or terminate your use of the site at any time for any reason on reasonable notice (unless you break these site terms, in which case we reserve the right to immediately terminate your use of the site). In such circumstances, you must stop using the site and remove it from your device immediately. This does not affect your legal rights or remedies.
Terms and conditions which apply when you order from us product terms and conditions
3 Product terms and conditions
3.1 What these product terms and conditions cover. These product terms and conditions contain the terms on which we or one of our franchisees supply products to you (products). Please read them carefully before you place an order. All orders for the products shall be considered to be an offer by the customer to purchase the products in accordance with these product terms and conditions. If you think that there is a mistake in these product terms and conditions, please contact us to discuss.
3.2 Quality Assurance applicable to all food catering events
Under the Government Food Hygiene regulations all cold food should be consumed within FOUR hours of delivery. Hot food should be consumed within 2 hours, thereafter it is your responsibility when food which is left unsupervised by the consent of the client is NOT covered under our Public Liability Insurance.
3.3 Our products.
Photography used throughout the site are for illustrative purposes only. Although we have made every effort to display the products accurately, the products may vary slightly from those images.
Due to continuous ongoing improvements, our food plating may differ slightly from the image shown.
All products shown on the site and site are subject to availability. For further information about some of our products which are subject to promotions we run, please see the promotional terms.
3.4 Our intellectual property rights.
The customer acknowledges that all intellectual property rights in the products do and shall continue to belong to fan thai sticks and the customer agrees that it will not infringe any of Fan Thai Sticks intellectual property rights.
4 Prices, payment and charges.
4.1 VAT and other taxes. Unless otherwise stated in writing the prices quoted by Fan Thai Sticks on the site are exclusive of VAT and any other applicable taxes.
4.2 Where to find the price for the products. The price of the products will be as quoted or on our website at the time you place your booking request. The price for your quote must be paid in full in advance for last minute bookings only or a deposit of 20% value of the total quote for bookings taken in advance within at least two months .
4.3 Prices, charges and minimum spending per head .
We reserve our right to have a minimum spending of £750 for buffet catering within the local area only covered by us and £1000 for Food Truck hire across the UK excluding call out charges , labour , cutlery and plates .
We reserve our right to take cash only for payments under £1000 as balance on completion. We reserve our right to take cash payments at events where PQD machines cannot be used due to poor network , lack of connectivity or 5G.
We can provide a waste disposal service leaving the site as we found it at a charge of £50 per event. This is also available for kitchen takeover at the same price. For kitchen takeover photos will be taken as evidence at the time when the service was finished and sent over in the shortest time possible.
We can provide generator hire where power is not available on site at a charge of £50 per event for two hours only . Power limit restrictions are 2750 Watts maximum use to don`t overload the generator.
4.4 Non refundable services.
Call out charges , labour,waste disposal, generator hire and deposits are not subject to refunds.
4.5 Our right to cancel a booking. We may cancel your booking if your payment is refused, if you do not provide us with information that is necessary for us to provide the products or if you do not collect the products within a reasonable time following completion of your order. In such circumstances, we will refund you any money you have paid for the products.
4.6 Complaints and feedback
All complaints and feedback will have to be addressed within 24 hours , please contact us at fanthaisticks@gmail.com and not on social media platforms. We will deal with this in the most professional way. We will investigate the cause and find a way to compensate that could be products or a refund. If for any reason you decide to share your experience without letting us know first we consider this a detriment to Fan Thai Sticks made with negative intentions.
4.7 Differences between written and oral communications. If there are any differences between communications between us in writing and communications over the phone, we intend to rely on the written communications between us. As such, please make sure you carefully check the communications that you send to us. Fan Thai Sticks shall use all reasonable efforts to ensure that its written information about the products is accurate as well as all communication between us and the customer.
We are not responsible for delays outside of our control. If our supply of the products is delayed by an event outside our control, we will contact you to let you know as soon as possible and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
4.8 Overdue invoices fees
As a small business our cash flow can be hugely affected by late payments and overdue invoices. We do understand that some companies have different accounting operational systems and we can be flexible in terms of payment only if the payment term will be stipulated by the consumer at the quotation process. Once the booking was made and the payment terms mentioned in all our quotes was agreed to us as supplier and you as consumer we will have to follow our contractual obligations.
4.9 Adding Late Payment Interest
We will add 8% interest above the Bank of England base rate to an overdue invoice from the day after the invoice became overdue. Work out the interest on each invoice outstanding to you if multiple invoices are overdue.
5 *Catering Terms and Conditions*
- *Additional Catering*: Meals for entertainers and suppliers must be pre-ordered and paid for. Responsibility for food arrangements for any staff/contractors hired by the client lies with the client. The guest count provided at booking is final and cannot be decreased. Fan Thai Sticks removes only its waste and is not liable for waste generated by others.
- *Force Majeure Event, Weather, and Traffic*: Fan Thai Sticks is not liable for delays caused by uncontrollable factors like severe weather, heavy traffic, or accidents. Bookings may be cancelled in rare cases due to Force Majeure Events (e.g., extreme weather, government actions, etc.), in which case standard cancellation policies are void. No refunds are issued for delays related to weather or traffic.
- *Final Details*: Final details regarding guest numbers, dietary needs, and timelines must be confirmed approximately four weeks before the event. Changes must be communicated promptly and are subject to immediate payment, but Fan Thai Sticks is not obligated to accommodate changes. Confirmation deadlines are strictly two weeks prior to the event.
- *Bookings via Partner Platforms*: Reservations made through partner platforms (e.g., Toghater, Pop Top, Add To Event) adhere to those platforms’ terms. Communication should remain within those platforms, except for specific allowances with Add To Event. Quotes are valid for 24 hours. The minimum expenditure varies based on guest count and location, and bookings under 30 guests may be selective during peak seasons.
- *Communication and Last-Minute Bookings*: Responses to inquiries are typically provided within 48 hours. Last-minute bookings require full payment before the event; failure to pay invalidates the booking.
- *Quality Assurance*: Cold food should be consumed within four hours of delivery, and hot food within two hours. Food left unsupervised is not covered under Public Liability Insurance.
- *Duration of Event*: Standard event duration is two hours. Any extension must be noted at the time of booking; additional time incurs a labor charge of £120 per hour for two staff members.
- *Abusive Behavior and Alcohol Service*: There is a zero-tolerance policy for abuse toward staff. Fan Thai Sticks does not serve alcohol and will stop service if staff are verbally or physically abused.
- *Allergies & Intolerances Disclaimer*: Dietary requests must be made prior to booking. While efforts are made to accommodate allergies, there is no guarantee that dishes are free of the 14 major allergens.
This summary captures the essence of the terms and conditions, ensuring clarity and compliance for event planning with Fan Thai Sticks.
6 Food timing service applicable for all events
6.1 Dinner service slots available between 5 and 7-30 pm. Exceptions can be made if this was agreed and mentioned in the quote.
6.2 Lunch service slots available between 12-3 pm Exceptions can be made if this was agreed and mentioned in the quote.
6.3 Late night service after 8 pm can be available upon request and it will be subject to extra charges depending on the location address, the length of service and the type of services requested. Exceptions can be made if this was agreed and mentioned in the quote at the early stages.
Please note that due to the nature of the business after service we need at least one hour to leave the site following all closing and leaving procedures for our checklist. Late services affect our safe travelling conditions. For distances more than 100 miles far from Essex and London we will have to stay overnight as we always put safety first for all our members of staff . Charges can occur and they will be mentioned at the quote stage process.