General Terms and Conditions including Catering & Allergens Disclaimier

This agreement was last modified on 02.08.2023.

Please read carefully all our terms and conditions, especially the Catering Terms and Conditions and Allergen Disclaimer . 




We intend to rely on these terms and conditions and it`s compulsory for us as a supplier and for you as a consumer to do so.

1.Changes to these terms and conditions.

We may update these terms and conditions at any time, including for legal or regulatory reasons, by amending this page. . Please check this page from time to time to take notice of any changes we make, as they are binding on you. You are responsible for ensuring that all persons who use your internet connection to access the site are aware of (and comply with) these terms and conditions.

Which laws apply to these terms and conditions and where you may bring legal proceedings. These terms and conditions, their subject matter and formation (and any contractual or non-contractual dispute) are governed by English law. If you are a consumer, you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you are not a consumer, you agree that the English courts shall have exclusive jurisdiction in any dispute.

2.Terms and conditions relating to the use of the Fan Thai Sticks site only

2.1 the fan thai sticks site. In these site terms, site shall mean the software owned, operated and provided by fan thai sticks which can be used on android and apple devices, together with its content, any upgrades and any other software or documentation which enables the use of the site.

2.2 Why you should read the site terms. By downloading, using or registering for the site you agree to be bound by these terms and conditions, including without limitation these site terms. Please review these site terms carefully before accepting them or downloading or using the site. If you do not accept these site terms in full, we will not license the site to you and you must not download, install or use the site. You must cancel any download now or if already installed, uninstall the site.

2.3 Your right to use the site. We grant you the right, and a non-transferable license, to use the site for your personal use in accordance with these site terms (and any rules applied by your site store provider). You may not use the site for commercial purposes. The site is made available to you free of charge.

2.4 Updating or amending the site. We have the right to update or amend the site at any time. If we update the site, you may not be able to use the site until you have downloaded the latest version of the site and accepted any new terms. You should delete the site from your device when any subsequent version of the site is issued. We will not be responsible for any losses you suffer because you have failed to download or use the most recent version of the site. By way of example, if you use an older version of the site, we may not receive an order you place, or you may not be able to collect or redeem points. In such circumstances we will not be responsible for your losses.

2.5 You must have permission to use the site. We will assume that you have obtained permission from the owners of the mobile telephone or handheld devices that are controlled, but not owned, by you and to download or stream a copy of the site onto your device. You accept responsibility for using the site whether or not used on a device owned by you. If you are not the bill payer for the mobile telephone or handheld device being used to access the site, you must have permission from the bill payer for using the site.

2.6 Your mobile network provider. You acknowledge that the terms of agreement with your mobile network provider will continue to apply when using the site. As a result, you may be charged by your mobile network provider for access to network connection services when accessing the site. You accept responsibility for any such charges that arise.

2.7 System requirements. In order to use the site, you are required to have internet access and a compatible mobile telephone or handheld device (apple ios devices running ios 6.1 or above; android os devices running android os 3.2 or above; language: english).

2.8 Immediate use of the site. You confirm that by accepting these site terms and downloading the site, you consent to the immediate performance of the contract concluded under these site terms and acknowledge that you will lose your right to cancel once the download or streaming of the digital content has begun. This does not affect your rights to remove the site from your device if you decide that you do not wish to use it.


Please note that if you use the site to access https://www.Fanthaisticks.Co.Uk, this site has its own terms and conditions, privacy policy and cookies policy which you should review carefully.

2.9  For use in the UK  only. The site may not be accessible in some countries and the ability to download or use the site may be impaired or restricted if you are using a roaming network abroad. Your information and location. The site’s services are based on your location and other information we hold about you. If you wish to turn off the location services, please change the relevant settings on your device. For further details of how we use your information please visit


Our right to suspend or terminate your use of the site. We may suspend or terminate your use of the site at any time for any reason on reasonable notice (unless you break these site terms, in which case we reserve the right to immediately terminate your use of the site). In such circumstances, you must stop using the site and remove it from your device immediately. This does not affect your legal rights or remedies.


Terms and conditions which apply when you order from us product terms and conditions

3 Product terms and conditions

3.1 What these product terms and conditions cover. These product terms and conditions contain the terms on which we or one of our franchisees supply products to you (products). Please read them carefully before you place an order. All orders for the products shall be considered to be an offer by the customer to purchase the products in accordance with these product terms and conditions. If you think that there is a mistake in these product terms and conditions, please contact us to discuss.


3.2 Quality Assurance applicable to all food catering events 

Under the Government Food Hygiene regulations all cold food should be consumed within FOUR hours of delivery. Hot food should be consumed within 2 hours, thereafter it is your responsibility when food which is left unsupervised by the consent of the client is NOT covered under our Public Liability Insurance.


3.3 Our products.

Photography used throughout the site are for illustrative purposes only. Although we have made every effort to display the products accurately, the products may vary slightly from those images.

Due to continuous ongoing improvements, our food  plating may differ slightly from the image shown.

All products shown on the site and site are subject to availability. For further information about some of our products which are subject to promotions we run, please see the promotional terms.

 3.4 Our intellectual property rights.

The customer acknowledges that all intellectual property rights in the products do and shall continue to belong to fan thai sticks and the customer agrees that it will not infringe any of Fan Thai Sticks intellectual property rights.

4 Prices, payment and charges.

4.1 VAT and other taxes. Unless otherwise stated in writing the prices quoted by Fan Thai Sticks on the site are exclusive of VAT and any other applicable taxes.

4.2 Where to find the price for the products. The price of the products will be as quoted or on our website at the time you place your booking request. The price for your quote  must be paid in full in advance for last minute bookings only  or a deposit of 20% value of the total quote for bookings taken in advance within at least two months .

4.3 Prices, charges  and minimum spending per head .

We reserve our right to have a minimum spending of £750 for buffet catering within the local area only  covered by us and £1000  for Food Truck hire across the UK excluding call out charges , labour , cutlery and plates .

We reserve our right to take cash only for payments under £1000 as balance on completion. We reserve our right to take cash payments at events where PQD machines cannot be used due to poor network , lack of connectivity or 5G. 

We  can  provide a waste disposal service  leaving the site as we found it at a charge of £50 per event. This is also available for kitchen takeover at the same price. For kitchen takeover photos will be taken as evidence at the time when the service was finished and sent over in the shortest time possible.

We can provide generator hire where power is not available on site at a charge of £50 per event for two hours only . Power limit restrictions are 2750 Watts maximum use to don`t overload the generator.


4.4 Non refundable services.

Call out charges , labour,waste disposal, generator hire  and deposits  are not subject to refunds.

4.5 Our right to cancel a booking. We may cancel your booking if your payment is refused, if you do not provide us with information that is necessary for us to provide the products or if you do not collect the products within a reasonable time following completion of your order. In such circumstances, we will refund you any money you have paid for the products.

4.6 Complaints and feedback


All complaints and feedback will have to be addressed within  24 hours , please contact us at and not on social media platforms. We will deal with this in the most professional way. We will investigate the cause and find a way to compensate that could be products or a refund. If for any reason you decide to share your experience without letting us know first we consider this a detriment to Fan Thai Sticks made with negative intentions. 

4.7 Differences between written and oral communications. If there are any differences between communications between us in writing and communications over the phone, we intend to rely on the written communications between us. As such, please make sure you carefully check the communications that you send to us. Fan Thai Sticks shall use all reasonable efforts to ensure that its written information about the products is accurate as well as all communication between us and the customer.

We are not responsible for delays outside of our control. If our supply of the products is delayed by an event outside our control, we will contact you to let you know as soon as possible and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

4.8 Overdue invoices fees 

As a small business our cash flow can be hugely affected by late payments and overdue invoices. We do understand that some companies have different accounting operational systems and we can be flexible in terms of payment only if the payment term will be stipulated by the consumer at the quotation process. Once the booking was made and the payment terms mentioned in all our quotes was agreed to us as supplier and you as consumer we will have to follow our contractual obligations.

4.9 Adding Late Payment Interest

We will  add 8% interest above the Bank of England base rate to an overdue invoice from the day after the invoice became overdue. Work out the interest on each invoice outstanding to you if multiple invoices are overdue.

5 Catering terms and conditions 

5.1 Additional Catering
Meals for entertainers, photographers, videographers, bands and musicians, childminders and any other
supplier at events etc. must be pre-ordered and will be charged for. Fan Thai Sticks accepts no responsibility for any
other staff/contractors booked by the client who require food when it has not been booked and paid for in advance.
The number of guests mentioned in the quote and before booking cannot be decreased once agreed and only increased. Fan Thai Sticks will remove all waste from the site which has been created by our team only and is not responsible
for any other waste created by other suppliers.

5.2 Force Majeure Event , weather and traffic conditions 

Weather conditions like very strong wind or heavy snow/rain, heavy traffic or accidents may cause delays and we cannot be held responsible for factors beyond our control . As a mobile business travelling from one location to another sometimes we can encounter unexpected delays although we always plan in advance and allow extra time for the journey.

On extremely rare occasions, a booking may be cancelled due to a “Force Majeure Event”. A Force Majeure Event is a cancellation for reasons beyond either party’s reasonable control including (but not limited to); extreme weather conditions, government actions, war, terrorism, riots, strikes, epidemics or pandemics, and acts of God. Where a Force Majeure Event has taken place, the cancellation policy above no longer applies and we will not be liable for your service fee and the cancellation terms are null and void. Subject to the other provisions of this clause, neither party shall be in breach of this agreement nor liable for failure to deliver services or for a delay in services for its obligations under this agreement if and to the extent that such delay or non-delivery is due to a Force Majeure Event.

No refunds will be given for any delays due to weather or heavy traffic conditions as this is a factor beyond our control.

5.3  Deposits, Final Details and bookings made under 4 weeks notice.
All final details including number of guests, dietary requirements, location and hours of service  are to be provided when requested,  approximately 4 weeks prior to the event date. The numbers of guests decided and quoted cannot be decreased after the deadline . The deadline as mentioned is 4 weeks prior to the event.
Any subsequent changes should be notified as soon as
possible and will be due for payment immediately, although Fan thai Sticks are under no obligation to accommodate
these changes. The deadline for confirmation of any details is 4 weeks prior to the event and no extension will be given on this deadline. For all events booked under the 4 weeks notice payment terms are paid upfront only. 

5.4  Quotations , Tastings , Bookings and events from our partners .

Please note that all our quotes are available for 24 hours only . 

We cannot keep a date on hold for more than 24 hours especially for Fridays and Saturdays in the peak season . We do expect an answer back within 24 hours since the quote has been submitted and any correspondence outside this time frame will be subject to availability.
We provide tastings with free delivery within M25 postcodes , London , Essex , Hertfordshire and Cambridge.All tastings will be  paid and the amount will be deducted at the invoicing process of the booking. 

All bookings made through our partners events platforms , Pop and Add To must follow the terms and conditions from the platforms . All conversation has to be kept on the platform and not directly via email or telephone with Fan Thai Sticks.

Exceptions are allowed from Add To Event platform only which operates in a different way and they do not take any liability after the booking was made.This platform allows the supplier to gain direct contact with customers after the first message on the platform.

Our booking hiring fee is for two hours only and it does not include waiting services,washing up or bar drinks services. All bookings are subject to a minimum spending per head depending on location and number of guests. For bookings under 30 guests we reserve our right to select our customers in the peak season.

5.5 Communication and last minute bookings

We always do our best to reply to emails and telephone ASAP however due to nature of the business we cannot always do that and we have a 48 hours timeframe to get back to you. All last minute bookings have special payment terms , the invoice has to be paid before the event will take place. Failing to follow our payment terms for last minute bookings will automatically  invalidate your booking.This is aplicalbblle to all events booked under the 4 weeks notice period.

5.6 Quality Assurance

Under the Government Food Hygiene regulations all cold food should be consumed within FOUR hours of delivery. Hot food should be consumed within 2 hours, thereafter it is your responsibility when food which is left unsupervised by the consent of the client is NOT covered under our Public Liability Insurance.

5.7 Booking  Fan Thai Sticks duration period is for two hours only.

Our hiring is normally for 120 minutes during the event. Any extra time has to be mentioned  and agreed by us and the client when the booking was made , in the initial quote or in the invoice. Please note that any additional time will increase the labour cost for Fan Thai Sticks and it will be charged at a rate of £120 per hour for two members of staff as labour charges if this has not been mentioned at the quotation stage .

5.8 Abusive behaviour  and alcohol serving

We have zero tolerance for any abusive behaviour towards our members of staff . We do not hold a licence to sell alcohol nor the appropriate training therefore we will not engage in any waiting service which involves alcohol serving. If any of our members of staff are being verbally or physically abused we feel obliged to stop the trading activities and keep our team safe.

5.9 Access to location /venue  it has to be on road only

What is the difference between off-road and on-road?
The off-road terrains may normally be rough for our vehicles. Our vehicles themselves are operating on the road only . The on-road vehicles are meant to travel on smooth well-built roads and offer maximum comfort to the human driver allowing us to transport our equipment and members of staff safely.

Access to location in safe driving conditions is a compulsory condition. Our vehicles are not suitable for off road use , farm tracks and uneven fields. If the access  will be considered a hazard  by our drivers we will not be able to reach the venue destination. Please note that off-road uphill , wet grass , open fields uneven are  hazardous factors which will limit us to gain access with our food trailer and cooking equipment.

6 Allergies & Intolerances Disclaimer 


We will do our best to cater for guests who suffer from dietary requirements to any of our products. All enquiries have to be specified  prior to the  booking so we can be aware before choosing the menu items. We cannot  guarantee 100% that our menu does not contain at least traces of the 14 Allergens .

For any changes or updates regarding allergens or increasing the  number of guests we require a two weeks  notice period.


The risk of cross contamination could be present although  we will always do our best to create a  menu gluten free , nut free for some dishes the traces can be present due to external  factors  like shipping and storage. 


Please do note that our products are shipped and stored to the UK in facilities where all 14 allergens are present therefore it might contain traces and we cannot guarantee 100% that the presence of any of the allergens won’t exist at all.


In case of any allergic reactions we do not take any responsibility as this detail has been  mentioned  very clearly at our terms and conditions and is mentioned in  all our quotes before making the booking and deciding the menu. 



7 Food timing service applicable for all events 


7.1 Dinner service slots available  between 5 and 7-30 pm. Exceptions can be made if this was agreed and mentioned in the quote.


7.2 Lunch service  slots available between 12-3 pm Exceptions can be made if this was agreed and mentioned in the quote.


7.3 Late night service after 8 pm can be available upon request  and it will be subject to extra charges depending on the location address, the length of service and the type of services requested. Exceptions can be made if this was agreed and mentioned in the quote at the early stages.


Please note that due to the nature of the business after service we need at least one hour to leave the site  following all closing and leaving procedures for our checklist. Late services  affect our safe  travelling conditions. For distances more than 100 miles far from Essex and London we will have to stay overnight as we always put safety first for all our members of staff . Charges can occur and they will be mentioned  at the quote stage process.