Fan Thai Sticks General Terms and Conditions

Last Updated: 02.01.2025

Please read these terms carefully, especially those related to catering and allergies. By using our services, you agree to these terms.

1. Changes to These Terms

• We may update these terms at any time for legal or other reasons.
• It’s your responsibility to check this page for updates, as they will apply to you.
• You must ensure that anyone using your internet connection to access our site is aware of and follows these terms.

2. Website Terms of Use

• 2.1 Fan Thai Sticks Site: “Site” refers to any Fan Thai Sticks software used on devices (like Android or Apple), including its content, updates, and related materials.
• 2.2 Reading These Terms: By downloading, using, or registering for our site, you agree to these terms. If you don’t agree, don’t download, install, or use the site. If you have, uninstall it.
• 2.3 Using the Site: We allow you to use the site for your personal use only. You cannot use it for commercial purposes. The site is provided free of charge.
• 2.4 Site Updates: We can update or change the site at any time. You might need to download the latest version and accept new terms to continue using the site. We’re not responsible for any issues if you use an older version.
• 2.5 Permission to Use the Site: If you use the site on a device you don’t own, you must get permission from the owner. You are responsible for any use of the site, even if it’s not on your device. If you’re not the bill payer for the device, you must have the bill payer’s permission.
• 2.6 Your Mobile Network Provider: Your agreement with your mobile network provider still applies when using the site. You may be charged by them for network access. You are responsible for these charges.
• 2.7 System Requirements: To use the site, you need internet access and a compatible device (e.g., Apple iOS 6.1+, Android OS 3.2+, English language).
• 2.8 Immediate Site Use: By accepting these terms and downloading the site, you agree to start using it immediately and lose any right to cancel once the download or streaming begins. You can still remove the site from your device if you no longer wish to use it.
  • Please note that the website accessible through the site (https://www.Fanthaisticks.Co.Uk) has its own terms, privacy policy, and cookies policy, which you should review.
• 2.9 UK Use Only: The site may not be available in all countries, and use may be limited when roaming abroad.
• 2.10 Your Information and Location: The site’s services use your location and other information. You can turn off location services in your device settings. See our privacy policy at www.fanthaisticks.co.uk for details on how we use your information.
• 2.11 Suspending or Ending Your Site Use: We can suspend or end your use of the site at any time with reasonable notice. We may end your use immediately if you break these terms. If this happens, you must stop using the site and remove it from your device. This doesn’t affect your legal rights.

3. Product Terms and Conditions

• 3.1 What These Terms Cover: These terms apply when we (or our franchisees) supply products to you. Please read them carefully before placing an order. By placing an order, you agree to these terms. If you find any errors, please contact us.
• 3.2 Food Hygiene:
  • Government Food Hygiene regulations state that cold food must be eaten within 4 hours of delivery. Hot food must be eaten within 2 hours.
  • We are not liable for food safety after this time if food is left unsupervised with the client’s consent.
• 3.3 Our Products:
  • Photos on the site are for illustration only. Products may vary slightly.
  • Food plating may differ slightly from images due to ongoing improvements.
  • All products are subject to availability. Promotional terms apply to some products.
• 3.4 Our Intellectual Property Rights: Fan Thai Sticks owns all intellectual property rights in the products. You agree not to infringe these rights.

4. Prices, Payment, and Charges

• 4.1 VAT and Taxes: Prices on the site do not include VAT or other taxes unless stated.
• 4.2 Product Prices: Product prices are as quoted on our website when you place your booking request.
• 4.3 Payment:
  • Full payment is required in advance for last-minute bookings.
  • A 20% deposit of the total quote is required for bookings made at least two months in advance.
  • We reserve the right to a minimum spend of £750 for buffet catering in the local area and £1000 for Food Truck hire across the UK (excluding call-out charges, labor, cutlery, and plates).
  • We can take cash payments for balances under £1000 and at events where card machines cannot be used due to network issues.
  • Waste disposal service is available for £50 per event. Kitchen takeover cleaning is also £50, with photos taken as evidence upon completion.
  • Generator hire is available for £50 per event for two hours only, with a power limit of 2750 Watts.
• 4.4 Non-Refundable Services: Call-out charges, labor, waste disposal, generator hire, and deposits are non-refundable.
• 4.5 Booking Cancellation by Us: We may cancel your booking if payment is refused, you don’t provide necessary information, or you don’t collect products within a reasonable time. We will refund any money you’ve paid.
• 4.6 Complaints and Feedback:
  • Please send complaints and feedback to fanthaisticks@gmail.com within 24 hours, not on social media.
  • We will respond professionally, investigate, and offer compensation (e.g., products or a refund).
  • Sharing negative experiences before contacting us is considered detrimental to Fan Thai Sticks.
• 4.7 Written vs. Oral Communication: Written communication takes precedence over phone communication. Please check written communications carefully. We aim to ensure all written information about products and communication with customers is accurate.
• 4.8 Delays Outside Our Control: We’re not responsible for delays outside our control. We’ll inform you as soon as possible and try to minimize the delay. If there’s a significant delay, you can cancel and receive a refund for products you haven’t received.
• 4.9 Overdue Invoice Fees:
  • Late payments negatively impact our business.
  • We can be flexible with payment terms if agreed upon by the consumer during the quotation process.
  • Once a booking is made and the payment terms in our quotes are agreed upon, we are bound by our contractual obligations.
  • We will add 8% interest above the Bank of England base rate to overdue invoices, starting the day after the invoice was due.

5. Catering Terms and Conditions

• Additional Catering: Meals for entertainers and suppliers must be pre-ordered and paid for. You are responsible for food for your staff/contractors. The guest count provided at booking is final and cannot be decreased. Fan Thai Sticks only removes its own waste.
• Force Majeure, Weather, and Traffic: We are not liable for delays caused by events like severe weather, heavy traffic, or accidents. Bookings may be canceled in rare cases due to Force Majeure Events (e.g., extreme weather, government actions), and standard cancellation policies do not apply. No refunds are given for weather or traffic delays.
• Final DetailsFinal details about guest numbers, dietary needs, and timelines must be confirmed approximately four weeks before the event. Once the quote has been accepted and agreed upon, the number of guests can only be increased, not decreased. Any increase in guest numbers:

  – Must be communicated promptly
  – Requires immediate payment for additional guests
  – Is subject to venue and catering availability

  Increases in guest count will be processed based on current pricing and availability. The original quoted per-guest rate may be adjusted for late additions. Confirmation deadlines are strictly four weeks prior to the event, with no exceptions for reducing the previously agreed-upon guest count.

  Dietary requirements and special needs must also be finalized at this time. While we strive to accommodate all requests, late changes may incur additional fees or may not be possible to implement.

• Bookings via Partner Platforms: Bookings through partner platforms (e.g., Toghater, Pop Top, Add To Event) follow those platforms’ terms. Communication should remain within those platforms, except for specific allowances with Add To Event. Quotes are valid for 24 hours. Minimum expenditure varies by guest count and location, and bookings under 30 guests may be selective during peak seasons.
• Communication and Last-Minute Bookings: We aim to respond to inquiries within 48 hours. Last-minute bookings require full payment before the event; failure to pay will invalidate the booking.
• Quality Assurance: Cold food must be eaten within 4 hours of delivery, and hot food within 2 hours. We are not liable for food safety after this time if food is left unsupervised.
• Duration of Event: Standard event duration is two hours. Extensions must be agreed upon at booking and will incur a labor charge of £120 per hour for two staff members.
• Abusive Behavior and Alcohol Service: We have a zero-tolerance policy for abuse toward staff. We do not serve alcohol and will stop service if staff are verbally or physically abused.
• Allergies & Intolerances Disclaimer: Dietary requests must be made before booking. While we try to accommodate allergies, we cannot guarantee that dishes are free of the 14 major allergens.

6. Food Timing Service

• 6.1 Dinner Service: Dinner service is available between 5:00 PM and 7:30 PM. Exceptions may be made if agreed upon in the quote.
• 6.2 Lunch Service: Lunch service is available between 12:00 PM and 3:00 PM. Exceptions may be made if agreed upon in the quote.
• 6.3 Late Night Service: Late-night service after 8:00 PM is available upon request and will incur extra charges depending on location, service length, and type of service. Exceptions may be made if agreed upon in the quote.

Please note that due to the nature of the business, we require at least one hour after service to leave the site. Late services affect our staff’s safe travel. For distances over 100 miles from Essex and London, we may need to stay overnight for staff safety, and charges may apply, as stated in the quote.